IMPLEMENTATION QUALITY MANAGEMENT SYSTEM (QMS) MODEL AND PARTICIPATORY RURAL APPRAISAL (PRA) MODEL TO INCREASE PERFORMANCE SMALL MEDIUM INDUSTRIES (PSMIs) IN DILI-TIMOR LESTE
Keywords:
Implementation Quality Management System Model, Participatory Rural Appraisal mode, Performance Small medium industriesAbstract
The research carried out was motivated by four indicators that can support (1) Implementation of the Quality Management System (QMS) model in small medium industries to improve the quality of the products produced so that they are truly able to compete in marketing both locally and globally, (2) model participatory rural appraisal (PRA) to empower the community in advancing regional small medium industries (SMIs) involving community social institutions, (3) The performance Small Medium Industries (PSMIs) must be carefully considered so that it can encourage workers to advance small medium industries in Dili- Timor Leste. The problem experienced by SMIs in improving the quality of the products and services they produce is that they do not have good management. This research uses interfaces (I/F), including: Interface (I/F) Supplier which consists of 8 indicators, Interface (I/F) Company which consists of 28 indicators, Interface (I/F) Community which consists of 6 indicators, and Interface (I/F) Customer which consists of 8 indicators. Model testing was carried out on 50 small medium industries or respondents, so that in general the development of the QMS model for SMIs created in this research was good. This can be seen from the average score obtained by small medium industries in fulfilling the QMS indicators which is above 4, where all SMIs apparently fall into the Class B group, which means management system. good quality. This can be seen from the average KPI score of the Supplier Interface (I/F) is 4.44, the average Interface (I/F) KPI Top Down with the highest 4.54, the average Key Performance Indicator (KPI) value of the Interface (I /F) Community with is 4.44, while the KPI Interface (I/F) Customer score is 4.52, which means work performance is good. Once these two models are combined, they can support the development of Small medium industries and the performance of small industries, they can increase labor productivity in meeting consumer satisfaction, producing quality products even though all labor is dominated by workers from outside.
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